Frequently Asked Questions

We hope most of the answers below address your queries however if not we would love to hear from you email us at: or call us on: 020 7 242 2121

I don’t have the box or paperwork for my watch – are you still interested?

Yes we are. As long as we are able to authenticate your watch, which we are usually able to do there and then, we are more than happy to buy it.

How do I get my watch to you?

Watch Brokers offer our clients a number of options. We have a secure office in Hatton Garden that you are welcome to visit by appointment. If this isn't convenient, geography permitting, we will send one of our representatives to either your home or office where we are able to conclude a deal swiftly via Bank Transfer. Alternatively, we work with Royal Mail to provide an INSURED and GUARANTEED next day delivery service. This is available at any UK Post Office Counter. Upon receipt of your watch the next morning, we will appraise it and make a fair offer, which will be wired into your account immediately. If for any reason we do not agree on a figure, your watch will be returned the same day.

How long do you take to pay?

Unlike some of our competitors, Watch Brokers pay for all our watches instantly. We appreciate that often people who are selling their watch may need to realise funds quickly, therefore we guarantee same day cleared funds for EVERY watch we buy.

Will you require pictures of my watch?

The more information we have the more accurate an estimation of the value of your watch we can give. Please include close-up shots of the dial and bracelet also please photograph any paperwork you may have belonging to the watch. These photos can be sent via SMS or Whatsapp to +44 (0) 753 440 4440 alternatively

Are you able to source a watch for me?

Absolutely! Sourcing and brokerage are both services we specialise in. In order to remain competitive in this fast changing market, we draw upon our extensive network of trade contacts. We would encourage anyone thinking of making a watch purchase to give us the opportunity to quote them. Please refer to our TrustPilot page to see the positive feedback left by our many satisfied customers.