The term ‘you’ refers to the user or viewer of our website.
The information contained in this website is for general information purposes only. The information is provided by WBR Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of WBR Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, WBR Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Watchbrokers offers a 1 year guarantee on all goods. All goods are pre-owned, unless stated. All goods are as described. Watchbrokers makes every effort to ensure there are no errors, Watchbrokers accepts no responsibility for any errors there may be.
This website and its content is copyright of WBR Limited - © 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
We are not authorised dealers for any of the manufacturers we feature on the site, we are independent and privately owned company. Except where noted otherwise brand names are the trademarks of their respective owners.
Pre-Owned - Our Pre-Owned watches are valeted by our Watch Technicians before they are sold on our Website.
Pre-Owned Unworn - This is a Watch that has not been worn before. Sometimes they have been unwanted gifts or formerly Authorised Dealer Stock. They will be in excellent condition and like new.
Payments - We accept several payment methods:
Watchbrokers use the highest levels of security on all payment card orders. Our online payment system uses Verified by Visa (VbV) and MasterCard SecureCode which are the extra Security Checks used by both Credit Card Companies. Both systems work with your existing Credit Card once your Credit Card is registered (if not already). They are convenient, easy to use and work with your existing card, providing an extra layer of security. To learn more about both systems please contact your Credit Card Issuer.
If you have already registered you just need to enter your personal VbV or MasterCard SecureCode password as indicated in the box when making a purchase to continue. In addition, we have had our Website approved by the TrustWave PCI program this is a global standard that audits E-commerce websites for security holes and to make sure the owners are implementing Security best practices.
Prices - Watchbrokers have taken great care to ensure that prices are correct. However, if any errors have been made, Watchbrokers reserves the right to reclaim the difference from the customer. All prices include VAT where applicable.
Delivery - All deliveries are made using the Royal Mail's 'Special Delivery' Service. This is the preferred Delivery method of the Jewellery Industry in the UK because items are sent through a separate, secure channel from the regular post. The progress of this delivery is monitored at every stage via a bar-code tracking system. The Royal Mail guarantee that your item will arrive between 9.00am and 13.00pm on the next working day.
Deliveries must be signed for by an adult (defined as person aged 18 or over) at the given address, once signed for responsibility for the order is transferred to the customer. All liability for loss, damage or theft is transferred from Watchbrokers to the customer. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.
Delivery to any location within the UK is free. For deliveries outside the UK the cost will vary according to the weight and destination of the parcel, please contact us for further details. The customer is liable for all return postage costs unless this is agreed in some durable form by a Watchbrokers representative.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Watchbrokers shall not be liable for any delay in delivery of the goods that is caused by a force majeure event or the customer's failure to provide Watchbrokers with adequate delivery instructions or any other instructions that are relevant to the supply of the goods.
Delivery Address - Watchbrokers will deliver the goods to the delivery address given by the customer on its system at the point of purchase. In all other cases, Watch Brokers will comply so far as is reasonably practicable with any lawful instructions concerning the goods given or confirmed in writing (which shall include email or fax) by the customer while the goods are in the possession of Watch Brokers, provided that Watchbrokers shall be entitled to additional payment for any services provided in pursuance of any such instructions. Where the instruction involves a change in the delivery address, Watchbrokers will be entitled to charge for any additional postage costs to the new delivery address. Please note, however, that Watchbrokers will usually only deliver to the customer's billing address.
Risk and Title
i. The watch will be our responsibility from the time of delivery to our offices.
ii. Ownership of the watch will only pass to us when you receive full payment of all sums due in respect of the watch
i. The price quoted in the valuation will be in UK Pounds Sterling and be defined as the net cost; please see the VAT margin scheme for further details. Companies should enquire as to their VAT implications.
ii. All prices quoted in the valuation are given in good faith and are derived from a number of factors including the information supplied by you about your watch. Inaccurate, false or misleading information by you will result in an inaccurate valuation which cannot be relied upon by you.
iii. If for some reason an error in the valuation quoted has occurred, we will rectify the price as soon as reasonable practicable after notification of the mistake. No liability whatsoever can be accepted by Watchbrokers for accidental mistakes or errors caused by system failures.
i. Payment will usually be made by BACS transfer and cleared funds may take approximately 3 working days to arrive after payment has become due depending on the Banks involved and the transfer method. No liability is accepted by Watch Brokers for any delay which was unavoidable in the circumstances.
ii. All payments made by Watchbrokers shall be in UK Pounds Sterling and paid to such account as you may notify Watchbrokers. We will not make payment by cheque. We will not make payment to a nominated third party. International sellers may be subject to an additional bank charge. Please contact us for more details.
iii. We reserve the right to pay by any other appropriate payment method when and where reasonable.
iv. Payment will not fall due if we rescind the contract within a reasonable period after the physical examination by a qualified watchmaker or technician.
v. Any outstanding monies owed to Watchbrokers, including servicing costs, will be deducted from any payment.
The Seller warrants that:
i. all the information supplied during the valuation process is accurate and true
ii. the watch is not subject to undisclosed finance
iii. to the best of the Seller's knowledge and belief, the watch has not been an insurance write-off or has been subject to substantial remedial repairs
iv. the serial numbers and documentation are genuine and accurate and that the watch has not, to the best of the Seller's knowledge and belief, been tampered with
v. there are no undisclosed physical defects or problems with the watch that a prudent purchaser would want to be informed of
vi. there are no undisclosed "title defects" with the watch that a prudent purchaser would want to be informed of
vii. the Seller is the legal owner of the watch, has the right to transfer the full unencumbered legal title and full ownership of the watch to the Company
viii. no other person has any claim to the watch whether legal, equitable, possessory or otherwise.
Once a sale has been agreed (between the buyer, Watchbrokers, and the Seller), the Seller can only cancel with the express written permission of Watchbrokers. The Seller will be liable for any consequential loss of profit to Watchbrokers or any charges incurred, which will be detailed to the Seller before the cancellation request is approved.
Buying in Slip
All sellers further agree to the following conditions:
i. You hereby confirm that the watch is your property and that you are entitled to sell free from any charge, lien, burden or adverse claim, including all hire.
ii. You accept that every element in the description of the watch, including its make, model and serial number, is a material and essential part of its identity and that the absence or non-fulfilment of any such element renders the watch in the perception of Watchbrokers and you radically and fundamentally different from the watch that the you have agreed to supply.
iii. You undertake that you have not concealed any fact or matter concerning the identity, quality, history, provenance, authenticity, legal status or general character of the watch, which might reasonably be regarded by a reasonable and prudent buyer in Watchbrokers's position as material to, or otherwise liable to influence, the decision to buy the watch.
iv. You understand that you are fully responsible for any breach of the preceding conditions and remains so until discovery of such breach by Watchbrokers. You are also responsible for any defects in design, material or workmanship, latent or otherwise.
i. The watch will be inspected by a Watchbrokers representative prior to completion of the sale. A revised valuation may be given where: the watch does not fully comply with the information provided during the valuation process, the condition is such that it has a substantial impact on the value of the watch, other relevant factors not disclosed affect the valuation and/ or for any other applicable reason.
ii. In addition to the initial valuation, the watch may be physically inspected by a watchmaker either before or after you have agreed the valuation or sale contract. If the physical inspection by the watchmaker is carried out after the written contract has been completed and agreed by you, we may rescind the contract for any serious defect subsequently discovered in the watch by such an inspection.
iii. This inspection can be carried out at any time the watch is the property of Watchbrokers.
i. The watch must be delivered by you to designated premises allocated by Watchbrokers at your risk and expense. The watch is your responsibility until it reaches the offices of Watch Brokers. You should ensure that you package the watch appropriately to prevent any damage to the item while in transit. We recommend that you obtain proof of posting and have appropriate Insurance.
ii. Obtaining adequate insurance for the item while in transit is your responsibility.
Servicing and Refurbishment Costs
Where you have authorised (whether orally or in writing, which shall include e-mail correspondence) any servicing, refurbishment or other work to be carried out on your watch, you will be charged for this work in accordance with the price agreed between us and you. Please note that estimates by Watchbrokers are given in good faith, but are estimates only. Please note that if Watchbrokers arrange for a third party to prepare a quote for servicing or other work to be carried out on your watch, but you do not proceed with the work in question, an administrative charge may apply.
Watch Brokers shall have a lien on all goods in their possession which are the property of you to secure payment by you of all sums due from you to Watch Brokers.
A part exchange allowance will be agreed between Watchbrokers and the Seller in tangible form. Where an order is cancelled (by either party) in which a part exchange is involved, Watchbrokers may at its sole discretion offer either a return of the watch or payment of the part exchange allowance.
i. Any watch in the possession of Watchbrokers is covered under our insurance policy, the replacement value which will be defined as latest and most accurate trade sale valuation, less any outstanding costs owed to Watchbrokers in the form of advertising, postage, servicing fees or any other charge.
ii. In the event of loss or damage to your watch incurred whilst in the possession of Watchbrokers, settlement will only be made to you once settlement has been received by Watchbrokers from the insurance company.
Limitation of Liability
Nothing in these conditions shall limit or exclude Watchbrokers's liability for:
i. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
ii. fraud or fraudulent misrepresentation;
iii. breach of the terms implied by section 12 of the Sale of Goods Act 1979;
iv. defective products under the Consumer Protection Act 1987; or
v. any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.
Watchbrokers shall under no circumstances whatever be liable to the Seller, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and
The Supplier's total liability to the Seller in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the goods, namely the prevailing Watch Brokers valuation.
Events outside of Watchbrokers's Control
Watchbrokers will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: - strikes, lock-outs or other industrial action; - civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; - fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; - impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; - impossibility of the use of public or private telecommunications networks; - the acts, decrees, legislation, regulations or restrictions of any government; and - pandemic or epidemic.
Watch Brokers's performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and Watch Brokers will have an extension of time for performance for the duration of that period. Watch Brokers will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the contract may be performed despite the Force Majeure Event.
i. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
ii. A waiver by us of any default will not constitute a waiver of any subsequent default.
iii. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
Third party rights
No one other than a party to this agreement shall have any right to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.
Our Right to Vary These Terms and Conditions
i. We have the right to revise and amend these terms and conditions from time to time.
ii. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we agree to purchase your watch (in which case we have the right to assume that you have accepted the change to the terms and conditions).
Governing Law and Jurisdiction
i. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
ii. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims). "Watchbrokers" is a trading name of WBR Limited., whose registered office is at 71-75 Shelton St, Covent Garden, London, United Kingdom, WC2H 9JQ registered in England & Wales under company registration number 11641611.
If you are a consumer, nothing in these terms and conditions will affect your statutory rights.
You have 7 working days (from the day after you receive your watch) to cancel the contract for your order with us. You will be refunded on condition that the watch is returned in its original condition and with all associated items, including its box and any paperwork. On arrival, the watch will be inspected by us, and if it is found to have been marked, there will be an additional charge for any refurbishment that is required to return the watch to its original condition. Customers are liable for any return postage/delivery costs and must ensure that the item is fully insured. We recommend that you obtain proof of posting/delivery.
Any returns for any reason must be arranged by calling and emailing Watch Brokers at firstname.lastname@example.org. All Watches must be returned in the same condition as delivered.
How we use your information that you provide to us
We collect the information from you as per below:
• When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us. Please note that phone calls will on occasion be recorded for security, training and development purposes;
• If you choose to interact with Watchbrokers via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
• We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and
• We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.
We will use the information we collect from you to:
• Manage and fulfil purchase orders, facilitate delivery, and to provide after-sales services;
• Manage our accounts and records;
• Deal with your enquiries and requests;
• Send service related communications, including announcements and administrative messages such as order confirmation;
• Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
• Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
• Conduct market research so that we can continuously improve the services we provide to our customers;
• Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
• Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.
Cookies and other information we automatically collect
What is a cookie?
Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
There are two broad categories of cookies:
• First party cookies, served directly by Watchbrokers to your computer or mobile device. They are used only by Watchbrokers to recognise your computer or mobile device when it revisits our Platform.
• Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
Cookies can remain on your computer or mobile device for different periods of time. Watchbrokers uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.
What cookies does Watchbrokers use?
The Platform serves only the following types of cookies to your computer or mobile device:
Type of Cookie Purpose
Cookies necessary for essential purposes These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
Functional Cookies These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.
For example, some of these cookies enable visitors to specify language, product or other platform preferences.
Performance Cookies These cookies are used to collect information about how visitors use our Platform.
The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.
We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
Advertising Cookies When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.
They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.
You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.
The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.
You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
Sharing your Information
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
• we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
• we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
We have implemented standard contractual clauses to ensure adequate safeguards are in place to protect your information where it is transferred to our affiliated companies and boutiques in territories outside the European Economic Area and Switzerland. Where we share your information with a third party service provider outside of the European Economic Area and Switzerland (as detailed in the section entitled “Sharing your information”), we contractually oblige the third party service provider to implement adequate safeguards to protect your information.
Protecting your Information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
Retaining your Information
We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after). After this period it will be deleted or in some cases anonymised. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.
If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the email address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Watchbrokers marketing e-mails.
If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner which is unlawful or breaches your rights you also have the right to complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.